Frequently Asked Questions

Which materials can the PG-LN200W weld?

Gold (including 18K and 21K), silver, platinum, copper and similar metals used in jewelry and light industrial work. For steel and other alloys, ask us about suitability — we will give you a straight answer.

Is operator training difficult?

No. Most operators are productive within a few days. We provide bilingual (English / Arabic) manuals and video guidance for setup and daily use.

What about after-sales support?

We provide remote video diagnostics, spare parts supply and step-by-step repair guidance. Common consumables such as the pump lamp and protective glass are kept in stock.

What are the warranty terms?

Standard manufacturer warranty covers the machine as agreed in your order. Exact terms are confirmed in writing before you pay — no surprises later.

How long is delivery?

Typical delivery is confirmed per order (usually within weeks after confirmation, depending on destination). We will give you a clear schedule before purchase.

Can I see the machine work before buying?

Yes. We can arrange a live demo video on your material type. Send us a sample description or video of the work you do and we will show you how the machine handles it.